Frequently Asked Questions

 

What is an Only 1 Visa Gift Card?
The Only 1 Visa Gift Card is a prepaid card that can be used wherever Visa cards are accepted and processed electronically. The Only 1 Visa Gift Card carries the Visa logo like any Visa card, but because it is a prepaid card, spending is limited to the amount of money placed on the Only 1 Visa Gift Card at the time of purchase. The Only 1 Visa Gift Card cannot be reloaded with additional funds. [back to top]

 

 

Where can I use my Only 1 Visa Gift Card?
You can use your Only 1 Visa Gift Card wherever Prepaid Visa cards are accepted. You can use it to make online purchases, at more than one merchant and to make purchases outside of Australia (purchases made in foreign currency are subject to a Currency Conversion Fee of 3.5%).
You cannot use your Visa Gift Card:
  • at an ATM for any purpose to withdraw cash or for cash equivalent transactions
  • anywhere there is no electronic processing capability
  • for recurring payments, direct debits or instalments
  • at gambling merchants
  • at merchants displaying the Visa logo who choose not to accept prepaid Visa Gift Cards. [back to top]

 

 

How do I use it?
The amount of every purchase you make will automatically be deducted from the value on the card. You should select the “credit” option when making a purchase at any merchant with a keypad. The Only 1 Visa Gift Card cannot be reloaded with additional funds. Spending is limited to the amount of money placed on the Only 1 Visa Gift Card at the time of purchase. [back to top]

 

 

How much does it cost to buy an Only 1 Visa Gift Card?
Cards with values of $50 and $100 have a purchase fee of $5.95. The variable load and $200 Cards have a purchase fee of $7.95. [back to top]

 

 

How can I check the balance on my Only 1 Visa Gift Card?
There are two ways you can keep track of your balance: 

 

 

What if I want to buy something that costs more than the value of the Only 1 Visa Gift Card?
If your purchase is greater than the value of the gift card, tell the cashier you would like to pay the difference first and then use your gift card to pay the remaining balance. The value of your Only 1 Visa Gift Card can be combined with cash when you are making a purchase. At the option of each merchant, the value of your Only 1 Visa Gift Card may also be combined with a credit or debit card, or check when you are making a purchase. If you don’t tell the cashier you would like to use two forms of payment and then try to make a purchase for more than the amount on the Only 1 Visa Gift Card, the transaction will be declined because you don’t have enough money on your Only 1 Visa Gift Card. [back to top]

 

 

Can I add more money to the Only 1 Visa Gift Card?
No, the Only 1 Visa Gift Card is not reloadable and it has no ATM or PIN functionality. [back to top]

 

 

Can the Only 1 Visa Gift Card be replaced if lost or stolen?
Only 1 Visa Gift Cards should be treated like cash and will not be replaced if lost or stolen. [back to top]

 

 

How long can I use the Only 1 Visa Gift Card?
Your Only 1 Visa Gift Card expires on the date printed on the front of the card or when the remaining value reaches $0. When your Only 1 Visa Gift Card expires, the card account will be closed and any unused balance will be forfeited. When the balance reaches zero, or it expires, the Only 1 Visa Gift Card should be destroyed by cutting it diagonally in half. [back to top]

 

 

Who can buy or receive an Only 1 Visa Gift Card?
Purchasing a Visa Gift Card does not require an application or credit check. You simply need to be able to pay for the value of the card and the purchase fee. Visa Gift Card users should sign their name on the back of the Visa Gift Card, if able to do so, as well as at the point-of-sale on a purchase receipt. If a Visa Gift Card user is unable to sign the Card or purchase receipt, then any other acceptable methods of may be used. [back to top]

 

 

Why was a transaction declined?
There are a few reasons why a transaction might be declined, including:
  • The Only 1 Visa Gift Card has not been 'activated'
  • The transaction value is greater than the available balance on your Only 1 Visa Gift Card. It is best to always be aware of your Only 1 Visa Gift Card balance by visiting www.only1giftcard.com.au
  • The merchant has elected not to accept this method of payment
  • Tolerance factors authorise for an amount more than the balance on the Only 1 Visa Gift Card. Using your card in some merchants, for example, restaurants, may apply a tolerance factor or up to 20% to cover incidentals i.e. tips
  • Your Only 1 Visa Gift Card has been suspended or closed, or transactions with a particular merchant have been blocked, due to suspected fraudulent or illegal activity
  • The Only 1 Visa Gift Card is damaged
  • The Only 1 Visa Gift Card has expired [back to top]

 

 

Can I use my Only 1 Visa Gift Card at restaurants or other service industries when I have enough money left on my gift card to cover the bill for food or service?
Some restaurants and other service-oriented merchants may factor in an additional 20% (or more) to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding the additional 20% (or more) exceeds the amount available on the Only 1 Visa Gift Card, it will be declined. Accordingly, you may want to ensure that your Only 1 Visa Gift Card has an available balance that is 20% (or more) greater than your total bill prior to use. Similarly, some hotels may choose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel added back to your available balance. [back to top]

 

 

Can I use the Only 1 Visa Gift Card overseas?
Yes. A Currency Conversion fee of 3.5% applies for foreign currency transactions. [back to top]

 

 

What happens if I need to return something I purchased with my Only 1 Visa Gift Card?
Keep your Only 1 Visa Gift Card in case you need to return merchandise for credit. Merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days. [back to top]

 

 

My account has some suspicious activity recorded in the transaction history, what should I do?
If you notice any suspicious activities you can chose to dispute a transaction. To dispute a transaction you must register your card by selecting register my card in the account activities section. Once your card has been registered you can select to download the dispute form from the account activities menu. Fill out the dispute form and proceed to send it as advised on the form.Click here for further instructions on how to dispute a transaction [back to top]